Returns and Refunds Policy
At Thompson Safety, we are committed to providing high-quality safety products to our customers. Due to the nature of our products and our commitment to ensuring the safety and integrity of all items, we do not typically accept returns. Please review the policy below for details on our return and refund procedures.
Non-Returnable Items
- Safety Equipment: For the safety and protection of all our customers, we cannot accept returns on any personal protective equipment (PPE), including but not limited to safety helmets, gloves, eyewear, ear protection, and respiratory gear.
- Customized Products: Any customized item, such as products with logos, names, or specific alterations, is not eligible for return.
Exceptions to the Policy
While most products are non-returnable, exceptions may be made under the following circumstances:
- Damaged or Defective Items: If you receive a product that is damaged or defective upon arrival, please contact us immediately at support@thompson-safety.com. We will work with you to resolve the issue, which may include a replacement or refund.
- Incorrect Items: If you receive an incorrect item that does not match your order, please contact us at support@thompson-safety.com within 7 days of receiving the order. We will arrange for the correct item to be sent to you and for the return of the incorrect item, if applicable.
Return Process for Exceptions
If your situation qualifies for a return based on the exceptions above, please follow these steps:
- Contact Us: Email our customer service team at support@thompson-safety.com with your order number, details of the issue, and any supporting photos.
- Return Authorization: If your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect, or defective item).
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
Final Sale Items
All clearance items, promotional products, and custom orders are final sale and are not eligible for return or refund.
Contact Information
For any questions or concerns about our Returns and Refunds Policy, please contact us at support@thompson-safety.com. We are here to assist you with any issues you may have.